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FREQUENTLY ASKED QUESTIONS

What product categories do you offer?

Our core product range includes composite decking, composite wall panels, composite fences, composite decorative strips and supporting accessories. The composite decking covers multiple segmented models such as co-extruded, 3D embossed, traditional WPC and aluminum-plastic.


What are the advantages of co-extruded series products over traditional WPC products?

The co-extruded series has a special co-extruded layer on the surface, featuring stronger wear resistance, stain resistance and UV resistance. Its service life is 30% longer than traditional WPC products, with a more delicate appearance texture.


Do you offer customized sizes or colors for the products?

Yes, we accept custom sizes and colors. First, the product's length and color can be customized according to customer requirements. However, customizing the profile's width, thickness, and design requires remaking the mold. If you have such needs, please consult our friendly sales team.


Are your outdoor products UV resistant?

All our outdoor series products are added with UV stabilizers. Tested to effectively resist sun exposure, prevent fading and aging, and maintain stable appearance during long-term outdoor use.All our outdoor series products are added with UV stabilizers. Tested to effectively resist sun exposure, prevent fading and aging, and maintain stable appearance during long-term outdoor use.

What are the requirements for the installation spacing of composite decking?

It is recommended to leave a 5-8mm expansion gap during installation to adapt to linear expansion caused by temperature changes and prevent floor buckling. For outdoor installation, an additional drainage slope (1%-2%) should be considered.

Do the products have termite and mold resistance?

Yes! Our products adopt wood-plastic composite technology, free of natural wood fibers favored by termites. Added with fungicides, they can effectively resist termite infestation and mold growth, suitable for outdoor humid environments.Yes! Our products adopt wood-plastic composite technology, free of natural wood fibers favored by termites. Added with fungicides, they can effectively resist termite infestation and mold growth, suitable for outdoor humid environments.

Are the supporting accessories compatible with all main products?

All supporting accessories (starter boards, L-shaped edge banding, joists, adjustable plastic pedestals, etc.) adopt universal design, which can perfectly match composite decking, wall panels and other products in the same series, ensuring installation convenience and structural stability.

Is the texture of 3D embossed series products wear-resistant?

3D embossed products adopt one-piece molding technology, with texture closely integrated with the base material. Tested to have a wear resistance of over 1000 cycles (weight loss ≤40mg), featuring excellent wear resistance and no easy wear or peeling.


What standard does the product's fire resistance rating comply with?

Regular products can reach D/E level according to EN 13501-1 standard, and special customized models can be upgraded to C level, meeting fire protection requirements of different scenarios.


Is regular maintenance required after installation? What is the frequency?

No complicated maintenance is needed! Daily maintenance only requires wiping surface dust and stains with clean water or neutral detergent every 3-6 months. For outdoor products, check the installation fasteners once a year to ensure stability.


What are the characteristics of aluminum-plastic series products compared to other materials?

Aluminum-plastic series adopts aluminum core + plastic composite structure, combining the high strength of aluminum alloy and corrosion resistance of plastic. It is 20% lighter than traditional WPC, easier to install, suitable for high-rise terraces or scenes with limited load-bearing capacity.


Have the products passed EU CE certification? Can they be exported to the EU?

Yes! The products hold the CPR Conformity Attestation Certificate issued by EU Notified Body UDEM, complying with EU standards such as EN 14041:2018, and can be directly exported to the EU and EEA markets.


Is base treatment required for the installation of composite wall panels?

No complicated base treatment is needed! The product can be directly installed on concrete, steel structure or wood base, as long as the base is flat and dry, matched with special fasteners, with high construction efficiency.


What is the general service life of the products?

In outdoor scenarios, the service life of co-extruded series products can reach 15-20 years, traditional WPC series can reach 10-15 years, and indoor use can be extended to more than 20 years, depending on the usage environment and maintenance.


Is there a preferential policy for bulk purchases?

Yes! For bulk purchases by engineering customers and distributors, we offer tiered discounts based on purchase quantity and product category, along with value-added services such as free samples and technical support. For details, please consult our sales team.


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