FREQUENTLY ASKED QUESTIONS_第2页_Changzhou huansen WPC Technology Co., Ltd.

What is the protective performance of composite fences? Can they resist impact?

Composite fences adopt solid or reinforced hollow structure with bending strength ≥25MPa, which can resist daily slight impacts without easy deformation or fracture. The smooth surface has no sharp edges and corners, combining protection and safety.

Are the products easy to damage during transportation? What protective measures are taken?

Not easy to damage! Products are packaged with waterproof film + cardboard, and fixed with wooden pallets during bulk transportation to avoid extrusion and collision. For long-distance transportation, additional anti-collision foam filling is added to ensure the products arrive intact

Are the products environmentally friendly? Do they contain harmful substances such as formaldehyde?

The products are environmentally friendly and up to standard! The formaldehyde emission reaches E1 level (complying with EN 14041:2018 standard), pentachlorophenol (PCP) content is ＜5ppm, no heavy metal exceeds the standard, recyclable and reusable, meeting EU environmental protection requirements.

How to handle after-sales service if there is a quality problem with the product?

The product warranty period ranges from 2 to 20 years, varying by product type. For non-human-caused quality issues during the warranty period, free replacement is provided. The after-sales team responds to inquiries 24 hours a day and provides solutions within 48 hours to ensure customer rights and interests.

Are you a B2B or B2C company?

We mainly adopt the B2B (Business-to-Business) model, focusing on serving engineering customers, distributors, wholesalers, etc.; At the same time, we can undertake a small number of B2C customized orders to meet the special needs of individual customers.

What is the Minimum Order Quantity (MOQ)?

The Minimum Order Quantity (MOQ) varies by product category, the MOQ for core products such as composite decking and wall panels is 300㎡.

Do you sell your own brand or provide OEM services?

We not only sell products under our own brand but also provide OEM/ODM customization services, supporting customer's brand packaging and parameter customization.

Can the packaging be customized?

Yes, customization is available! We support customizing packaging styles (such as printing, patterns, material selection) and packaging specifications (adapting to different transportation scenarios) according to customer needs. Custom packaging needs to meet the MOQ requirements of the corresponding products. For details, please consult the sales team.